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META_FRAME SUPPORT

Please contact us anytime.

If you have any questions or errors while using META_FRAME, please let us know by email. There is no need to send photos or sensitive information.

CONTACT US

Please contact us by email.

Send us your questions, bug reports or suggestions.

metapcd@gmail.com

BEFORE YOU INQUIRE

Please include these details.

  • App version and build number
  • iPhone model
  • iOS version
  • Screen with problem
  • Steps to reproduce the issue

FREQUENTLY ASKED QUESTIONS

Frequently asked questions

Privacy policy
01The camera doesn't open.

Please allow META_FRAME camera access in your iPhone settings. Album selection through the system photo selector is available independently of camera permissions.

02How many times can I redraw today's mission?

After the first draw, redraw up to three times per day and choose from up to four candidates. Once you complete a mission, you cannot redraw that day. The day is determined by your device’s current date.

03Where are photos stored and backed up?

Photos and records are kept in the app's internal storage. In Settings → Full record backup and restore, you can export or restore completed photos, missions, notes, stars, and photo books as a file. In-progress shooting drafts and device settings are excluded. Restoration validates the file and adds its records; if the same ID exists, the current device's content is kept. Automatic synchronization between devices is not provided. Backup files contain personal photos and notes, so keep them in a safe location. Back up any records you need before deleting the app.

Copies included in Apple device backups depend on the device's backup settings and are separate from app backup files you export yourself.

04How do I delete my history?

Delete individual logs from the history screen, with a brief Undo option immediately afterward. Deleting all logs in Settings requires confirmation and cannot be undone.

Deleting data in the app does not delete exported backup files, photo book PDFs, shared copies, or past device backups. Manage them separately at their storage locations.

05I don't get any notifications.

Please check whether notifications are enabled/time, iPhone notification permission status, and focus mode are enabled in the app settings. Notifications are scheduled on your device.

06What size are shared images?

Frame cards are exported at a width of 2160 pixels; their height varies with the photo's aspect ratio. You can keep the original aspect ratio or choose cropping. Detail quality depends on the resolution of the stored photo, and the receiving app may compress it again. Photo books can be shared as PDFs.

07How can I revisit a past photo's mission?

Tap a photo on the board or in your records, then choose “Mission used for this photo” or “Mission · Notes.” You can review the mission, plan, and notes from when you completed the photo.

08Can I turn off sounds or vibration?

You can configure sound effects, haptics, and background music separately in the app settings. Sound effects follow your device's silent-mode setting.