BEFORE YOU INQUIRE
Please include these details.
- App version and build number
- iPhone model
- iOS version
- Screen with problem
- Steps to reproduce the issue
HEUGI PROTEIN SUPPORT
If you have any questions or need help during use, please contact us by email.

CONTACT US
Send us your questions, bug reports or suggestions.
BEFORE YOU INQUIRE
FREQUENTLY ASKED QUESTIONS
Protein intake is recorded by day, so each new day's intake starts at 0g. If you don't see records from previous dates or display differently than expected, please let us know the app version and which screen you are experiencing the issue on.
In the ‘Records’ tab, select the date and record and then use ‘Delete this record’ on the ‘Edit protein record’ screen. You can also select ‘Delete’ by sliding an item in the history list.
You can immediately revert the history you just deleted using the undo instructions that appear at the bottom of the screen.
Press and hold the completed nutritional supplement button or select ‘Cancel the most recent serving’ on the details screen.
You can restore it through ‘My → Heugi Plus → Restore Purchase History’.
You can delete app data saved on your device in ‘My → Delete Personal Information and Data’. Temporary CSV and JSON backup files created by the app are also cleaned up.
Any copies you save directly in the Files app, Photos app, or external services must be deleted from those locations separately.
Create a JSON backup on your old device, then restore it on your new device. Your history does not currently automatically sync to other devices.
Keep a JSON backup if you want to move or restore your records. CSV and resulting images are for sharing purposes, please separate them from JSON backups for restoration.
Since your backup may include health records, save it in a location only you can access and do not leave it on a public link or on a shared device. After checking the restored contents on your new device, manually delete any unnecessary copies.